Payment Service issue

Incident Report for Hey You

Resolved

This incident has been resolved.

Posted 4 months ago. Apr 24, 2019 - 11:15 AEST

Update

We are continuing to monitor for any further issues.

Posted 4 months ago. Apr 23, 2019 - 11:25 AEST

Monitoring

The issue has been fixed and all payment services have been restored

Posted 4 months ago. Apr 23, 2019 - 11:05 AEST

Update

One of our payment service providers has acknowledged a network failure on an upstream switch and are working to resolve the issue.

Posted 4 months ago. Apr 23, 2019 - 10:57 AEST

Identified

We're currently experiencing an issue with our payment service provider.

Posted 4 months ago. Apr 23, 2019 - 10:16 AEST

This incident affected: Customer Order Submission.